© 2000 Baker Hughes
All rights reserved.
Building for the Virtual
Future:
Technology Capabilities
Evolution
Gartner Group Framework
Features
•Company information
•Brochures
Cost
•$30K to $100K
Additional Features
•Extensive information
•Interactivity
•Personalization
•Basic search
Cost
•$400K to $1M
Additional Features
•E-commerce
•Transactions
•Communities
•Advanced search
•Customer service
Cost
•$1M+ to $3M+
Additional Features
•Supplier integration
•Customer integration
•Electronic data interchange
•Advanced personalization
Cost
•$2M+ to $5M+
Level
1:
Basic
Presence
Level
2:
Prospecting
Level
3:
Business
Integration
Level
4:
Business
Transformation
Strategic Value
Placeholder in cyberspace
Channel exploration
Channel development
Channel exploitation
Internet Business